Privacy Policy

Last updated: March 20, 2026

1. Overview

The Dark Collective operates this website and online store, including all related information, content, features, tools, products, and services.

Our store is powered by Shopify, which enables us to operate our online store and provide our products and services to you.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise handle your personal information when you visit our website, use our store, place an order, contact us, subscribe to marketing, or otherwise interact with us.

By using our website or services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be handled as described below.

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect personal information such as:

your name, email address, billing address, shipping address, and phone number
order and transaction details, including items viewed, added to cart, purchased, returned, exchanged, or cancelled
payment-related information, including payment method details, payment confirmation, and limited transaction information required to process purchases
account details, including login details, preferences, and settings if you create an account
communications you send to us, including customer service inquiries and other messages
technical and device information, including your IP address, browser type, device type, operating system, and similar identifiers
usage information, including how you browse, interact with, and use our website and services

3. How We Collect Personal Information

We may collect personal information directly from you when you place an order, create an account, subscribe to marketing, contact us, or otherwise provide information to us.

We may collect personal information automatically when you use our website, including through cookies, pixels, tags, analytics tools, and similar technologies.

We may also receive personal information from Shopify, payment processors, fulfilment providers, shipping providers, analytics providers, advertising providers, and other third parties that help us operate our store and provide our services.

4. How We Use Personal Information

We may use your personal information to:

provide, operate, maintain, and improve our website, store, products, and services
process payments, fulfil orders, arrange shipping, and send order updates
provide customer support and respond to inquiries
manage accounts, preferences, settings, and communications
detect, investigate, prevent, or respond to fraud, security incidents, unlawful activity, or policy violations
send transactional messages, service-related communications, and, where permitted by law, marketing communications
comply with legal obligations, resolve disputes, enforce our policies, and protect our rights, customers, and business

5. How We Disclose Personal Information

We may disclose personal information to service providers and partners that help us operate our business, including:

Shopify and related platform providers
payment processors
print-on-demand, production, and fulfilment partners
shipping and delivery providers
IT, website, hosting, and cloud service providers
fraud prevention and security providers
analytics providers
marketing and advertising providers, where permitted by law
customer support providers

We may also disclose personal information where required by law, legal process, regulatory request, or where necessary to protect our rights, business, customers, or others.

We may disclose personal information in connection with a business transaction, including a sale, merger, restructure, or transfer of assets.

6. Shopify

Our store is hosted and powered by Shopify.

Shopify may collect and process personal information to provide, support, secure, and improve the Shopify platform and related services.

Information you submit through our store may be transmitted to and processed by Shopify and certain third parties that assist Shopify and us in operating the store, processing payments, fulfilling orders, and providing related services.

Shopify’s handling of personal information is also subject to Shopify’s own privacy practices and policies.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, improve store functionality, understand how users interact with our store, support analytics, personalise content, and assist with advertising.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website or services.

8. Marketing Communications

We may send you promotional emails if you have subscribed to receive them or where otherwise permitted by law.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at the email address listed below.

Even if you opt out of marketing communications, we may still send you non-promotional messages relating to orders, transactions, account activity, customer service, or service updates.

9. Third-Party Links

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. You should review their privacy policies before providing them with personal information.

10. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete it where required by applicable law.

11. Security and Retention

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide our services, fulfil orders, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.

12. Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information.

These rights may include the right to request access to the personal information we hold about you, request correction of inaccurate personal information, request deletion of personal information, request a copy of certain personal information, or opt out of certain marketing communications or targeted advertising uses.

For Australian customers, you may request access to or correction of personal information we hold about you.

These rights are not absolute and may be subject to legal exceptions, identity verification requirements, and operational limitations.

To make a privacy-related request, please contact us using the email address listed below.

13. International Data Transfers

Your personal information may be stored, processed, or disclosed in countries other than your own.

This may include Australia, Canada, the United States, and other countries where Shopify, our service providers, or our business partners operate.

By using our website or services, you understand that your personal information may be transferred to, stored in, or processed in countries that may have different data protection laws than your own country.

Where required, we take reasonable steps to ensure that such transfers are handled in accordance with applicable law.

14. Complaints

If you have a complaint about how we handle your personal information, please contact us first using the email address below so we can review and respond.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection authority in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or regulatory obligations.

Any updated version will be posted on this page with a revised “Last updated” date.

16. Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to make a privacy-related request, please contact us at:

The Dark Collective
Email: thedarkcollective.au@outlook.com

For business details, please contact us by email.