Shipping Policy

1. Order Processing

We aim to process and dispatch orders as quickly as possible.

Because many of our products are made to order, processing times may vary depending on the item, stock availability, production time, order volume, and fulfilment requirements.

Orders are typically processed within 2 to 7 business days. Business days do not include weekends or public holidays.

Processing times may be longer during busy periods, holidays, product launches, promotional events, supplier delays, or where delays occur outside our reasonable control.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details, where available.

2. Shipping Times

Estimated delivery times vary depending on your location, the shipping carrier, and the products ordered.

Australia: estimated delivery generally ranges from 2 to 10 business days after dispatch.

United States and Canada: estimated delivery generally ranges from 5 to 15 business days after dispatch.

All delivery timeframes are estimates only and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, the shipping method selected, and the items in your order.

Any customs duties, import taxes, tariffs, or additional carrier fees that may apply to international orders are the responsibility of the customer unless otherwise stated.

4. Shipping Delays

We are not responsible for delays caused by shipping carriers, customs processing, weather events, supply chain disruptions, incorrect shipping details, or other circumstances outside our reasonable control.

If your order is delayed, please check the tracking information first and contact the shipping carrier where appropriate.

If you still need assistance, please contact us at:

thedarkcollective.au@outlook.com

We will review the issue and assist where reasonably possible.

5. Incorrect Shipping Details

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided and the order has already been processed, submitted for fulfilment, or dispatched, we may not be able to change it.

The Dark Collective is not responsible for orders lost, delayed, returned, or delivered to the wrong address due to incorrect or incomplete shipping information entered at checkout, except where required by applicable law.

If you notice an error in your shipping details, please contact us as soon as possible at:

thedarkcollective.au@outlook.com

6. Returned to Sender Parcels

If an order is returned to sender due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the parcel, we will review the issue once the parcel is returned.

Additional shipping fees may apply if the order needs to be resent.

Refunds or replacements are not guaranteed for returned parcels caused by incorrect shipping details or failure to collect, except where required by applicable law.

7. Lost or Stolen Parcels

Once an order has been dispatched and handed to the shipping carrier, delivery is managed by the carrier.

If a parcel is marked as delivered but cannot be found, please check the delivery location, surrounding area, household members, neighbours, and tracking details first.

You should also contact the shipping carrier to raise a delivery investigation.

If you still need help, please contact us at:

thedarkcollective.au@outlook.com

We will review the issue and assist where reasonably possible, but replacement or refund is not guaranteed except where required by applicable law.

8. Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, incorrect, or there is another issue with your order, please contact us within 30 days of delivery at:

thedarkcollective.au@outlook.com

Please include:

your order number
a description of the issue
clear photos showing the problem

We will review the issue and, where appropriate, offer a replacement, refund, or other remedy in accordance with our Return and Refund Policy and applicable consumer law.

9. Production Variations

Minor variations in print placement, embroidery placement, thread appearance, colour tone, garment texture, and sizing may occur during production.

These minor production variations are not always considered defects or grounds for return, replacement, or refund, unless the item is faulty, damaged, incorrect, or otherwise fails to meet applicable consumer guarantees.

10. Made-to-Order Items

Many of our products are made to order. Because of this, processing and dispatch times may be longer than standard retail shipping timeframes.

Returns or exchanges for change of mind, incorrect size selection, incorrect colour selection, or buyer’s remorse may not be accepted.

Please refer to our Return and Refund Policy for more information.

11. Contact

If you have any shipping questions, please contact:

The Dark Collective
Email: thedarkcollective.au@outlook.com

For business details, please contact us by email.