Refund policy

1. Return Window

We accept requests for return, replacement, or refund review within 30 days of delivery for items that arrive damaged, defective, incorrect, or otherwise have an issue with the order.

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable consumer law.

2. Change of Mind Returns

Because many of our products are made to order, we do not accept returns, refunds, or exchanges for:

change of mind
incorrect size selection
incorrect colour selection
buyer’s remorse
orders placed with an incorrect or incomplete shipping address

Please check your order details, sizing, colour, and shipping information carefully before placing your order.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, incorrect, or there is another issue with your order, please contact us as soon as possible so we can review the problem and work with you on an appropriate solution.

Depending on the issue, this may include a replacement, refund, or other remedy as required under applicable consumer law.

4. Return Eligibility

To be eligible for a return, replacement, or refund review, you must provide proof of purchase.

Items should be unworn, unwashed, unaltered, and free from damage caused after delivery, unless the item is being reported as damaged, defective, or incorrect.

We do not accept returns for items that have been worn, washed, altered, stained, or otherwise used, except where required by applicable law.

5. How to Request Help

To request help with an order, please contact us at:

thedarkcollective.au@outlook.com

Please include:

your order number
a description of the issue
clear photos showing the problem

If your request is approved and a return is required, we will provide return instructions and the return address by email.

Please do not send items back without contacting us first. Unauthorised returns may not be accepted.

6. Production Variations

Minor variations in print placement, embroidery placement, thread appearance, colour tone, garment texture, and sizing may occur during production.

These minor production variations are not always considered defects or grounds for return, replacement, or refund, unless the item is faulty, damaged, incorrect, or otherwise fails to meet applicable consumer guarantees.

7. Non-Returnable Items

Unless required by applicable law, we do not accept returns or exchanges for:

made-to-order items
custom or personalised products
sale items
gift cards
items that have been worn, washed, altered, stained, or otherwise used

This does not affect your rights if an item is damaged, defective, incorrect, or otherwise fails to meet applicable consumer guarantees.

8. Exchanges

We do not offer direct exchanges for change of mind, incorrect size selection, or incorrect colour selection.

If your item arrives damaged, defective, or incorrect, please contact us and we will work with you to resolve the issue.

9. Refunds

We will notify you once we have reviewed your request and let you know whether a refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

thedarkcollective.au@outlook.com

10. Contact

If you have any questions about returns, refunds, or damaged orders, please contact:

The Dark Collective
Email: thedarkcollective.au@outlook.com